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Testimonials
Dental Health Education
A very happy patient
Excellent… I had a great experience at my dental cleaning appointment. Parking was easy, the staff were very pleasant, everything ran on time. The hygienist was professional and friendly and talked me through step by step what she was doing. I found the hygienist was very knowledgeable. The office has a warm and cozy vibe being a house converted to offices, which helps those that may have anxiety with dental cleanings. I highly recommend.
Praveen J.
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Feeling Great!
Always great experience and leaving with clean white teeth is a wonderful feeling! Saundra F. |
Thank you for the excellent review..!
Another Happy Client…!
This is what she had to say about Meghan, RDH
Hi I just got my teeth cleaned an hour ago and I’m so thrilled on how they look I just wanted to thank the dental hygienist who cleaned my teeth. She did such a wonderful job and I feel like I can actually smile again without being embarrassed about the stains on my teeth! So thank you thank you thank you! you really made my day!
-Erika C.
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Thank you Bruce G. for the excellent review…
Having moved to Nanaimo recently from Vancouver, I have been waiting to find a new dentist. In the meantime I really needed to have my teeth cleaned. I was recommended to Harbour City Dental. I had my first appointment yesterday with Catherine yesterday and I was very happy with her work. They are very professional but have an easy going and relaxed manner. I will definitely be returning for my next cleaning and would certainly recommend Harbour City Dental to anyone.
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Another Excellent review:
Thank you for the excellent care and attention, I can’t say enough good stuff about both of my experiences there. I would recommend you to anyone, and was very glad my Dentist recommended you! Jayne H.
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Excellent
Marnie Plant- As a dentist who see’s Heather for my hygiene I can say she is awesome. Caring, thorough and gentle, excellent equipment, sparkling clean office and friendly receptionists
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Tagged caring, excellent equipment, gentle cleaning, thorough
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Thank You..!!
Thank you so much for all the time you spent with me during my dental appointment. I was so impressed by your obvious professional skills, but I’d also like to say how much I appreciate the interest you’re taking in my dental issues. It means a great deal to know that you want to help and care..!! I know what good hands I’m in…!
Bonnie
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Best Deal in Town…!!
Anyone looking for the best deal in town…?
Do you have bleaching trays & use bleaching gel on your teeth?
We are offering 70% off our tubes of bleaching gel…while supplies last. That’s a cost of only $2.25 per tube of gel. Please call 250-754-3885 or e-mail us at info@harbourcitydental.com to let us know how many you want & when you’d like to come by to pick them up. We’ll have them ready for you…!!
Posted in Dental hygiene tools, Health News, Uncategorized
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No Rants, Just Raves
A huge rave to HEATHER at HARBOUR CITY DENTAL HYGIENE for taking all the correct safety steps implemented to keep her clients safe. Had my teeth cleaned there and felt totally comfortable with all the safety steps in place (and I’m high risk). It certainly proves that Heather and her staff really care about her patients. Anyone who is hesitant, don’t be afraid to call her.
Susan B.
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Safety Plan for Our Restart
COVID-19 SAFETY PLAN at Harbour City Dental Hygiene
- The most important thing we can all do to prevent the spread of COVID-19 in the community is to diligently pre-screen for any symptoms or close contact with symptomatic people and remain isolated and at home if you screen positive.
- Personal measures like hand hygiene, physical distancing whenever possible and coughing or sneezing into your elbow are also excellent habits to maintain always.
- You must enter the clinic with your own personal mask and will be instructed to remove your mask once inside the treatment room. With the exception of your treatment itself, we have set up the office space to accommodate proper physical distancing and additionally have made allowances in scheduling to minimize interactions between clients and outside personnel.
- On a daily basis we are committed to self-screening and will not be attending work and will self-isolate should we present with any COVID related symptoms.
We ask that if you have travelled anywhere off of Vancouver Island to please not schedule an appointment until 14 days after your return. We are somewhat lucky on Vancouver Island to have been largely isolated from the bigger outbreaks in the lower mainland and other provinces within Canada and feel it necessary to include this as well as international travel to help control the spread. If you have an exceptional circumstance that requires immediate attention, please let us know and we will take thoughtful consideration if the need for services outweighs any possible risks.
Before scheduling an appointment for dental hygiene services or coming to the clinic for oral hygiene supplies please visit healthlinkbc.ca to access the COVID-19 Self-Assessment Tool
You must screen negative before coming to the clinic. Then call or email info@harbourcitydental.com to schedule your appointment. Please allow for additional time during your appointment for us to acquaint you with new procedures, for cleaning and disinfection and to facilitate physical distancing between clients.
Entering the Clinic
On the day of your appointment you must re-assess yourself for COVID-19 symptoms and if you are experiencing any of the following please reschedule your appointment immediately: Fever >38C, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite.
If you experience any seasonal allergy related symptoms please ensure you do not have a fever >38C. Additionally you may be asked to repeat the temperature screening once at the clinic.
Whenever possible please attend your appointment alone unless another family member is scheduled immediately following your appointment.
When you arrive for your appointment you may choose to wait in your vehicle or on the front porch until directed to enter. Please let us know once you’ve arrived.
Upon entering the clinic you must immediately use hand sanitizer or perform thorough hand hygiene in the washroom with soap and water.
Do not approach the front desk. There will be a podium set up advising you of the proper physical distance to maintain from the desk.
You will then be directed to a chair to await your appointment. All chairs in the waiting room are positioned at the proper distance and if arriving with another household member you may sit side by side in the chairs available.
Should you need to use the washroom during your visit, hand sanitizer will be available immediately upon entering the washroom and should be used BEFORE touching anything in the washroom including the door handle. Please CLOSE THE TOILET SEAT LID BEFORE FLUSHING to contain droplet splatter in the toilet and not into the air. AFTER using the washroom, it is recommended to thoroughly wash and dry your hands with soap and water.
You will be asked to leave your personal belongings outside of the clinic operatory in a designated area so it is best to only bring what you need during and after your appointment and leave the rest in your car.
In the Clinic Operatory
Before entering the clinic operatory you will be asked to use hand sanitizer again unless you have just done so and have not inadvertently touched anything including personal belongings like your cell phone and/or your face, eyes, mouth or nose.
Once in the clinic we will instruct you on the necessary changes and new protocols to reduce aerosols during your treatment.
You will be given an option to wear a patient gown over your clothes if you choose.
You will notice we have removed all non-essential items from the counter tops within the operatory to enable thorough cleaning between clients. These items are now placed behind barriers that can be disinfected regularly.
You will be asked to use a pre-procedural rinse prior to your dental treatment to help reduce bacteria in the mouth.
Upon completion of your treatment and leaving the operatory you must again use the hand sanitizer or perform thorough hand hygiene in the washroom before being directed to a designated area for completing any administrative paperwork and setting up your next appointment.
We are working towards facilitating the use of electronic means where ever possible to minimize paper handling in the office. You will be asked to process your insurance benefit electronically through your insurance providers own website. We are here to help you with directives on how to register for this service at home unless you have already done so or this service is not yet provided by your specific insurance carrier. Setting up your account online often results in faster payments from your insurer especially if you have registered for direct deposit.
Between clients we will be disinfecting any high touch areas such as the washroom, waiting room, door knobs, and debit machine, etc. The operatory will be cleaned and disinfected following our infection control guidelines and with the door closed and window open allow time for the air to circulate before the next appointment.
Information in this document is based on the current evidence provided in the recommendations and publications we follow and may be subject to change as continuing research becomes available. Please help us to keep our space safe and follow the policies and procedure there in.
If you are unclear about information contained in this document please let us know and we would be happy to answer any questions.
With Gratitude from,
All of us at Harbour City Dental Hygiene
Posted in Community Projects, Community Support, Health News
Tagged Covid safety plan, dental hygiene restart
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Congratulations Heather … !!
Dear Heather,
From all of us at CDHA, we would like to congratulate you on the 17th anniversary of your independent dental hygiene practice. At CDHA, independent practice continues to be a priority as we believe it not only plays a vital role in advancing the dental hygiene profession; it improves access to oral health care for all Canadians. You are a role model and true example of the spirit of entrepreneurship.
Once again, please accept our heartiest congratulations on your practice anniversary. CDHA wishes you continued success.
Merry Christmas
We want to wish all of our wonderful clients a very Merry Christmas and Happy Holidays from all of us at Harbour City Dental Hygiene. All the very best to everyone in the New Year..! 2020 will be a good year..!
The clinic will be closed from December 21st to January 6th. Please feel free to send an e-mail of leave us a voice message and remember, you can always book an appointment online.
Win a Premium Electric Toothbrush
Happy Wednesday Everyone…We have a few premium electric toothbrushes to be won!. Book your dental hygiene appointment today. Your name will be automatically entered into our draw. Draws will be held around the beginning of each month until supplies last. Get your teeth professionally cleaned and “keep your smile awhile” and win..!!
Recent Winners
We are holding a draw at the beginning of each month for a Premium Electric Toothbrush (while supplies last). Any clients who have come in for a dental hygiene appointment during the month previous will be automatically entered into our draw. Here are the most recent winners of our draw for a premium electric toothbrush:
May winner – Sean W.
April winner – Miranda L.
March winner – Erin K.
Book your appointment today & have a chance at being one of our winners…!!
Posted in Community Support, Health News, Uncategorized
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Black is White Charcoal Toothpaste
Black is White – Curaprox Charcoal Toothpaste & Toothbrush Kit – It really works..!! Here is a “before” & “after” picture of our Hygienist, Heather Cooper. Heather used the Black is White toothpaste daily for approximately 2 months. Results will vary depending on the type of stain & how often you brush. Cost for the Black is White Kit is $38.00. Drop in at the clinic to get yours now…while supplies last.
The Best
Another “Excellent” review…
Best cleaning ever..!
Wade B.
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Gift From the Heart
Harbour City Dental Hygiene Group will be participating in Gift From the Heart again this year on Saturday, April 6-2019. Our dental hygienist, Diane, will be here at the clinic providing dental hygiene treatment, free of charge, for those less fortunate in our community. Any clients seen on April 6th must have had a dental check-up within the last year. If you know of anyone who falls into this category and would like to come in for treatment, please call the clinic to see about availability of appointments.
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Professional & Friendly
I found that the receptionist Lynn and the hygienist Diane were very professional and friendly. I really felt cared for. Thank you very much!
Melinda F.
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Excellent..!!
Recently, another very happy client. Just a few words, but it really says it all…
Excellent…Wonderful Work..!
Marcelle G.
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Much Appreciated…
I can’t believe all the time and work you’ve put into this. I am extremely grateful for your objectivity and expertise.
Ron R.
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It’s National Dental Hygienists Week…
April is Oral Health Month
As part of oral health month, we would like to remind you that taking care of the mouth, teeth & gums will benefit overall physical & mental well-being.
Try setting new goals to “Keep your Smile Awhile”. Here are six simple steps: Brush, Floss, Use an Oral Rinse, Eat a Healthy Diet, Eliminate Tobacco Use and SEE YOUR DENTAL HYGIENIST REGULARLY..!
Dental hygienists are primary healthcare providers who work in a variety of settings with people of all ages. They are responsible for more that just cleaning teeth. They work with everyone to develop daily oral care routines and offer treatment recommendations and disease prevention strategies. Whether calming down toddlers at their first dental visit or providing care to adults with periodontal disease, dental hygienists want everyone to enjoy a healthy smile for life..!
Coloring Contest for Kids – Great Prizes Available
National Dental Hygiene Week Coloring Contest for Kids.
Great prizes to be won! First Prize in each age category $75 gift card from Toys-R-Us, 2nd prize $50 and 3rd prize $25 as well as other oral health gift packages from Sunstar Butler.
Open to children ages 5 and under, 6-9 and 10-13 years old.
Print the picture and then either scan and email or drop off your finished masterpiece at our clinic at 629 Wentworth Street as we will be mailing off all entries before May 1, 2018.
Have Fun!!!
Posted in Community Projects
Tagged coloring contest, gift card, National dental hygiene week, prizes, toys-r-us
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National Dental Hygienists Week
National Dental Hygienists Week is almost here:
April is Oral Health Month, and an important part of this celebration is National Dental Hygienists Week (NDHW). It runs from April 7‒13. The focus this year is on the importance of maintaining good oral health practices while emphasizing the role of the dental hygiene profession in preventing and treating oral health problems. The week’s theme, “Oral Health for Total Health,” reminds us that taking care of our mouth, teeth, and gums has a positive impact on our overall health.
Steps to good oral health include brushing your teeth at least twice a day with a fluoride toothpaste, floss between your teeth daily, rinse using an antiseptic mouthwash, eliminate tobacco use, eat healthy foods and visit your dental hygienist regularly.
New Fee Schedule Coming….
Hello Everyone…
We have just received the new fee schedule for 2018 from the BC Dental Hygienists’ Association. The new fees will come into effect on February 1-2018. If you are due for your dental hygiene appointment, please call or go online to book an appointment before January 31-2018 to take advantage of the 2017 fees.
Care & Attention is Top Notch
–Excellent
Heather is fantastic! Her care and attention is top notch. She also is always aware of my sensitivity issues. Thanks Heather!! You’re the best!
Frank P.
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A Big Thank You..!!!
We would like to send out a BIG “Thank You” to Crest+Oral-B, Colgate, Sunstar/Butler and the BCDHA for their very generous donations of toothbrushes & oral hygiene supplies. A couple of very worthy charity groups will benefit from these donations as some will go to help fill hampers for residents of Nanaimo who struggle to make ends meet and some are for a local Altrusa group that is sending a retired dental hygienist to a third world country to educate local community members on proper oral hygiene and toothbrushing techniques. The donations are very much appreciated and will be of great help. Thank you, Thank you, Thank you…..!!
THE HAVEN SOCIETY has been included to receive part of the generous donations of toothbrushes & oral hygiene products provided for these worthy charities. Thanks again to all who donated…
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Keep Your Dental Hygiene Up To Date…
It’s time to book your dental hygiene appointment….Here are some important facts:
Keeping your dental hygiene up to date is an important part of your overall health. Not only is your oral health an important part of your appearance and sense of well-being, it can detect cavities and gum disease which may contribute to many serious conditions, such as diabetes and respiratory diseases. Studies are also currently examining whether there is a link between poor oral health and heart disease and between poor oral health and women delivering pre-term, low birth weight babies.
Maintaining good oral health includes keeping teeth free from cavities and preventing gum disease. Poor oral health has been linked to sleeping problems, as well as behavioural and developmental problems in children. Poor oral health can also affect your ability to chew and digest food properly.
Gum disease is an inflammation of the gums, which may also affect the bone supporting the teeth. Plaque is a sticky colourless film of bacteria that constantly builds up, thickens and hardens on the teeth. If it is not removed this plaque can harden into tartar and may contribute to infections in the gums.
Another Happy Client
I’m very happy with the exam, cleaning and all the advice. I can smile again! very professional and nice, relaxed atmosphere. thank you so much!
Marie D.
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Final winner of the April Draw
April 28, 2017 was the date of our final draw for a Sonicare Easyclean Electric Toothbrush. Congratulations to Bill E. We hope you enjoy your new toothbrush.
Posted in Community Projects, Community Support
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Friendly & Professional
I had an appointment with Catherine at Harbour City Dental Hygiene. She was very friendly and professional throughout the appointment. She did an amazing job cleaning my teeth and took the time to answer my questions as well as volunteer recommendations. I Strongly recommend Harbour City Dental Hygiene. - Myles
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Friendly & Helpful
Both the receptionist and Catherine were very friendly and helpful. Catherine did a good job of cleaning my teeth and was very gentle.
Susan M.
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Gift from the Heart
Participating in the Gift from the Heart makes me happy to be able to have clean teeth before our baby arrives in a few weeks. Very helpful & friendly staff. Clean & homey ambiance. Not a scary place.
Anonymous
Gift from the Heart
I’ve been needing to have my teeth cleaned for a long time and haven’t been able to afford it. It’s very nice to have someone volunteer their time and skills to do this.
Anonymous
Gift from the Heart
This means I can participate in a great program that will benefit my dental hygiene & confidence. I feel grateful to be accepted and get a service that I’ve been needing for quite some time. Very friendly people and cozy atmosphere.
Jeremy S.
Gift from the Heart
This is a GIFT and a big one for me. Throughout my life I have needed gifts in one form or another over & over again just to manage life. Thank you for this one.! Excellent hygienist & receptionist. Very friendly and nice.
Anonymous
Gift from the Heart
Awesome..! As a heart patient myself, I know how important oral health is but finances for a senior on a government pension make regular hygiene appointments very difficult. Thank you so much..! Very friendly & professional.
Patricia C.
Gift from the Heart
I am very grateful for this opportunity to have clean teeth. I’m aware of how important good oral hygiene is for good health. Many thanks to Catherine & Melissa for volunteering your time and Heather for offering her practice.
Iris R.
First Draw Winner
On March 31-2017 we had our first of 3 draws for a FREE Sonicare Easy Clean Electric Toothbrush. I am happy to say the winner of the first draw was Jack E. Congratulations Jack and we hope you enjoy your new electric toothbrush.
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Gift from the Heart…A big success…
Gift from the Heart day (Saturday, April 8th) was a big success at Harbour City Dental Hygiene. Thanks to Catherine Watt, RDH & Melissa Moir (DH student) for their compassion and hard work in giving back to the community. They were able to help some of the people in the community who need it most with the No Cost dental hygiene day. Watch for testimonials and pictures coming soon.
Gift From the Heart
Harbour City Dental Hygiene will be participating in Gift From the Heart this year. Saturday, April 8th from 9am – 4pm. This is a day of NO COST dental hygiene provided to those in our community who need it most. Please call for an appointment as the spaces will book up quickly.
Barbara J. Heisterman Award
On February 18-2017 Heather was presented with the Barbara J. Heisterman Award at the BCDHA Annual General Meeting. Here is a picture of the award she received. Certainly well deserved Heather and congratulations again…